Customer care center
We are here to help
For personal assistance, email [email protected] or call +86 136 3148 4246. Your contact person is He Yue (何月娥). We aim to reply to email within two business days.
Orders and tracking
Use My account to access your account and My orders for order information and available tracking. Include the order number when contacting us.
Common questions
Which size should I choose? Compare your measurements with our size guide and check the fit stated on the product page.
Where do you deliver? Available destinations appear at checkout. See shipping & delivery for timing and charges.
Can I return or exchange? You can request a return within 30 days of delivery. Please read the return policy before sending anything.
Which payment methods are available? Your checkout displays the methods currently enabled for your order. Read our payment information.
Something is wrong with my order. Contact us with your order number and, where relevant, a photograph of the item or packaging. We will help investigate.