Terms of Service | YINSIYUAN
1. Acceptance of These Terms
These Terms of Service (the "Terms") govern your access to and use of the YINSIYUAN online store, including all pages, product listings, and services offered through it (the "Site"). By browsing the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site.
The Site is operated by Shenzhen Ensiyuan E-commerce Co., Ltd. ("we", "us", or "our"), an online retailer offering jeans, jackets, shirts, casual clothing, and apparel accessories to international customers.
2. Eligibility
You may use the Site only if you are able to enter into a binding agreement under the laws that apply to you. If you are under the age of majority in your place of residence, you may use the Site only with the involvement of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate, current, and complete, and that you are authorised to use the payment method you select.
3. Use of the Site
We grant you a limited, non-exclusive, non-transferable, and revocable permission to access and use the Site for personal, non-commercial purposes in accordance with these Terms. You agree not to:
- use the Site in any way that breaches applicable laws or regulations;
- copy, scrape, reproduce, or resell any part of the Site or its content without our prior written permission;
- interfere with, disrupt, or attempt to gain unauthorised access to the Site, its servers, or any connected systems;
- introduce viruses, malware, or any other harmful code;
- misrepresent your identity, use another person's account, or provide false order information;
- use automated tools to place orders, harvest data, or place excessive requests on our systems.
We may suspend or terminate access to the Site if we reasonably believe these Terms have been breached.
4. Product Information
We aim to describe our products accurately, including fabric, fit, colour, and measurements where these are shown on the product page. However, product descriptions, images, and measurements are provided for general information. Actual colours may appear differently depending on your screen, device settings, and lighting, and small variations in dye, texture, or finish may occur between items or production batches.
Product availability is not guaranteed. Items may be discontinued, restocked, or removed from the Site at any time. Where a product you order is unavailable, we may contact you to discuss alternatives or cancel the affected part of your order.
5. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the items in your cart. A confirmation message or email does not by itself mean that your order has been accepted. We reserve the right to review, refuse, or cancel an order, in whole or in part, for reasons that include product availability, pricing or description errors, suspected fraud, payment authorisation problems, or a breach of these Terms.
If we cancel an order or part of an order after payment has been taken, we will arrange a refund of the affected amount using the original payment method, subject to the processing times of the relevant payment provider.
6. Prices, Taxes, and Payment
Prices are shown on the Site in the currency indicated at checkout and may change without prior notice. The price that applies to your order is the price displayed at the time you submit the order, subject to correction of obvious errors.
Depending on your location, sales taxes, import duties, customs fees, or similar charges may apply to your order. These charges are set by the relevant authorities and are not controlled by us. Where such charges are not collected at checkout, they may be payable by you on delivery or collection.
Payment must be made using one of the payment methods offered at checkout. You confirm that you are authorised to use the payment method provided. Payments are processed by third-party payment providers, and their own terms and privacy practices apply to the processing of your payment information.
7. Shipping and Delivery
We ship to the destinations made available at checkout. Delivery estimates, where shown, are indicative only and are not guaranteed delivery dates. Delivery may be affected by factors outside our control, including customs clearance, carrier delays, weather, and public holidays.
Risk in the goods passes to you in accordance with the applicable delivery terms, and title passes when we have received payment in full. Please ensure that your delivery details are accurate; we are not responsible for failed deliveries caused by incorrect or incomplete addresses provided at checkout.
8. Returns and Refunds
Returns and refunds are handled in accordance with the returns policy published on the Site, together with any mandatory rights you have under the consumer laws that apply in your place of residence. Nothing in these Terms is intended to reduce those mandatory rights.
To request a return or report a problem with an order, please contact us using the details in the "Contact Us" section below. We may ask for order information, photographs, or other details to help us review your request.
9. Intellectual Property
The Site and its content, including text, product descriptions, graphics, logos, photographs, page layouts, and the YINSIYUAN name and branding, are owned by or licensed to us and are protected by applicable intellectual property laws. You may not use, reproduce, modify, distribute, or create derivative works from this content without our prior written consent, except as permitted for normal personal use of the Site.
10. User Content and Communications
If you submit reviews, comments, photographs, or other content to the Site, you confirm that you have the right to do so and that the content is not unlawful, misleading, defamatory, or infringing. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content in connection with operating and promoting the Site. We may remove content that we reasonably consider inappropriate or in breach of these Terms.
11. Third-Party Services and Links
The Site may contain links to third-party websites or use third-party services, such as payment processors, carriers, or analytics providers. We do not control those third parties and are not responsible for their content, products, or practices. Your use of a third-party service is subject to that party's own terms and policies.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its content are provided on an "as available" basis. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components, or that any information on the Site is complete or current. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.
13. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, goodwill, data, or business opportunity, arising out of or in connection with your use of the Site or any order. Where liability cannot be excluded, our total liability in connection with an order is limited to the amount you paid for the products giving rise to the claim, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including any liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
14. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Ensiyuan E-commerce Co., Ltd. and its directors, employees, and agents from claims, losses, liabilities, and reasonable expenses arising from your breach of these Terms, your misuse of the Site, or your infringement of the rights of a third party.
15. Privacy
Our handling of personal information is described in the privacy policy published on the Site. By using the Site, you acknowledge that information you provide may be collected, used, and shared as described in that policy.
16. Governing Law and Dispute Resolution
These Terms are intended to operate in compliance with the mandatory laws that apply to you. Subject to those mandatory protections, these Terms and any dispute arising out of or in connection with them are governed by the laws applicable to the place of establishment of Shenzhen Ensiyuan E-commerce Co., Ltd., without regard to conflict-of-law rules.
Before starting formal proceedings, we encourage you to contact us so that we can try to resolve the matter informally. Nothing in this section prevents you from bringing a claim before a competent authority or court where you are entitled to do so under applicable consumer law.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Site, our services, or applicable requirements. The version published on the Site at the time you use the Site or place an order applies to that use or order. Continued use of the Site after an updated version is published means you accept the updated Terms.
18. Severability and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect. These Terms, together with the policies referenced on the Site, form the agreement between you and us regarding the Site and supersede any prior agreement on the same subject.
19. Contact Us
If you have questions about these Terms, your order, or our services, please contact us:
- Company: Shenzhen Ensiyuan E-commerce Co., Ltd.
- Contact person: He Yue
- Email: [email protected]
- Phone: +86 13631484246
- Address: Room 306, No. 640 Longxiang Avenue, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
We will review your message and respond as soon as reasonably practicable.