Shipping Policy | YINSIYUAN
This Shipping Policy explains how orders placed with YINSIYUAN are prepared and delivered. YINSIYUAN is operated by Shenzhen Ensiyuan E-commerce Co., Ltd. Shipping rates, available carriers, and delivery estimates are calculated and displayed at checkout for your specific address. If a detail is not shown for your order, please contact our customer service team before placing the order so we can confirm it for you.
Where We Ship
Our store is set up for delivery to addresses in the United States. Availability for any other destination, if offered, is shown during checkout. If your address cannot be selected at checkout, please contact us and we will confirm whether delivery is possible.
Order Processing
Orders are reviewed and prepared after payment is confirmed. Processing and handling times can vary depending on the items ordered, stock availability, and order volume, so they are not listed as fixed figures on this page. Any processing information shown at checkout, or confirmed by our customer service team, is the timeframe that applies to your order.
When the carrier makes tracking details available, we will send them to the email address provided at checkout. Please allow some time for the tracking information to become active.
Shipping Rates and Carriers
Shipping charges and the carrier used for your order are shown at checkout before you complete payment. They depend on the delivery address, the items in your order, the weight and dimensions of the parcel, and the service options available at the time of purchase.
Because these details can change, we do not list fixed rates or carrier names on this page. The amount and carrier confirmed on the checkout page are the ones that apply to your order.
If you would like a shipping quote or carrier confirmation before ordering, please contact us using the details at the end of this page.
Delivery Time Estimates
Delivery time is counted from the moment an order is dispatched, not from the moment it is placed. Any estimate shown at checkout, or provided by the carrier, is an estimate only and is not a guaranteed delivery date.
Delivery may take longer than expected during busy periods or holiday seasons, or because of circumstances outside our control, such as weather conditions, carrier delays, or customs processing.
Order Tracking
Where tracking is available, we will send the tracking number and a link to the email address provided at checkout. If your tracking has not updated, or you cannot find your tracking message, contact us with your order number and we will help you check the status of the parcel.
Customs, Duties, and Taxes
Shipments to the United States may be subject to applicable taxes and, in some cases, customs duties, depending on the value and nature of the goods. Any such charges are set by the relevant authorities and are separate from the price of the items and the shipping fee. Where these charges apply, they are the responsibility of the recipient unless otherwise stated at checkout.
If you are unsure whether charges will apply, please check with the relevant authority. We cannot predict or control these charges, and we cannot mark orders as gifts or understate the value of a shipment.
Incorrect Addresses and Address Changes
- Please check that your shipping address, apartment or unit number, and postal code are correct before completing your order.
- If you need to change your delivery address, contact us as soon as possible. An address can only be changed if the order has not yet been dispatched.
- If a parcel is returned to us because the address was incorrect or incomplete, or because the parcel was not collected, we will contact you to arrange a reshipment. Additional shipping charges may apply in that case.
Lost, Delayed, or Damaged Shipments
If tracking shows that a parcel has been delivered but you have not received it, please check with neighbors, building management, or your local post office first, then contact us so we can help you investigate with the carrier.
If your order arrives damaged, please keep the packaging and take photos of the parcel and the items, then contact us within a reasonable time so we can review the matter with the carrier and work out a solution with you.
Split Shipments
If your order contains multiple items, they may be dispatched in more than one parcel, and you may receive more than one tracking number. If you have a question about the shipping charge on a split order, please contact us with your order number.
Order Cancellations
You can ask us to cancel an order before it is dispatched. Once an order has been dispatched, it cannot be cancelled, but you may be able to return it under our returns policy.
Contact Us
If you have any questions about shipping, please contact us and include your order number so we can help you quickly.
- Company: Shenzhen Ensiyuan E-commerce Co., Ltd.
- Contact: He Yue
- Email: [email protected]
- Phone: +86 13631484246
- Address: Room 306, No. 640 Longxiang Avenue, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations or in applicable requirements. The version published on this page applies to orders placed after it is posted.