Refund Policy | YINSIYUAN

Refund Policy

This Refund Policy applies to orders placed with YINSIYUAN for delivery in the USA. We sell jeans, jackets, shirts, casual wear, and apparel accessories. Our goal is to make refund requests clear and straightforward. Because return windows, refund methods, and item exceptions can vary, every request is reviewed by our customer service team. Please contact us before returning any item and wait for written confirmation.

Before You Return Anything

Do not send an item back without contacting us first. Unauthorized returns may not be accepted or may delay review. To help us assist you, include:

• Your order number;
• The item name and, if available, the SKU or product link;
• The reason for your refund request;
• Clear photos if the item arrived damaged, defective, or incorrect;
• Any other details our team requests.

Refund Eligibility

To be considered for a refund, items generally need to meet the following conditions:

• The item was purchased directly from YINSIYUAN;
• The item is in its original condition, unworn, unused, unwashed, and not altered;
• Original tags, labels, and packaging are included where applicable;
• You can provide proof of purchase or your order number;
• The item is returned using the address and method confirmed by our customer service team.

The applicable return window and final eligibility are confirmed by our customer service team for your specific order and item. Please contact us before returning anything.

Items That May Not Be Eligible

Some items may not be eligible for a refund, or they may require different handling. Examples may include:

• Items marked final sale, non-returnable, or otherwise excluded at the time of purchase;
• Items that have been worn, washed, altered, damaged after delivery, or used in a way that affects resale;
• Items missing original tags, labels, or packaging;
• Hygiene-sensitive or intimate accessories, if offered;
• Gift cards or digital products, if offered;
• Items returned without prior confirmation from our customer service team.

This list is not exhaustive. If you are unsure whether your item can be returned, contact us first.

How to Request a Refund

1. Contact our customer service team by email at [email protected]. Include your order number, item details, and reason for the request.
2. Our team will review your request and confirm whether the item is eligible. We will also provide the correct return address and any instructions.
3. If your return is approved, pack the item carefully and ship it using the method we confirm. Share the tracking information with us when available.
4. After we receive and inspect the returned item, we will confirm the outcome of your request.

Refund Method and Timing

Approved refunds are generally issued to the original payment method when possible. The time it takes for a refund to appear depends on the payment provider, card issuer, bank, and other processing factors. If a refund to the original payment method is not possible, our team will discuss available options with you. Any shipping fees, return shipping costs, or deductions are confirmed by customer service before you return the item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly. Please provide your order number and clear photos of the item and packaging. Our team will review the issue and confirm the next steps. Do not return the item without contacting us first.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests depend on whether the order has already been processed or shipped. If the order has shipped, the return and refund process above may apply.

Exchanges

Exchanges may be available for eligible items. Contact our customer service team to check availability. Exchange options depend on item condition and stock. If an exchange is not possible, we may review the order for a refund instead.

Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us before starting a chargeback or payment dispute. We will try to resolve the issue directly with you.

Contact Us

For all refund questions, contact:

YINSIYUAN
Shenzhen Ensiyuan E-commerce Co., Ltd.
Contact person: He Yue
Email: [email protected]
Phone: +86 13631484246
Address: Room 306, No. 640 Longxiang Avenue, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China

We aim to respond as soon as possible. Please include your order number so we can assist you efficiently.

Policy Updates

We may update this Refund Policy from time to time. The version posted on this page applies to orders placed after it is published, unless applicable law requires otherwise.