Privacy Policy

This Privacy Policy explains how Shenzhen Ensiyuan E-commerce Co., Ltd. ("we", "us", "our") handles information when you visit the YINSIYUAN website, place an order, or contact our customer service team. YINSIYUAN offers simple clothing and considered accessories, and we keep our information practices tied to the everyday running of the store: browsing, ordering, delivering, and helping you after a purchase.

Information We Collect

Information you give us. When you place an order or contact us, you may provide your name, email address, phone number, shipping and billing address, order details, and the content of your messages to customer service.
Order information. We record what you ordered, the order date, the amount, delivery preferences, and related order references so that we can process and track your purchase and handle returns or exchanges.
Payment-related details. Payment for an order is completed using the payment method you select at checkout. We receive order and transaction details such as the amount, date, and order reference needed to confirm and fulfil your purchase.
Information collected automatically. When you browse the site, we may collect technical information such as IP address, browser type, device type, pages viewed, referring pages, and general location (for example, country or region derived from your IP address).

Cookies and Similar Technologies

We use cookies and similar technologies to keep your cart and checkout working, to remember preferences, and to understand how visitors use the site so we can improve product pages and navigation. You can control or delete cookies through your browser settings. If you disable cookies, some parts of the store, such as the cart or checkout, may not work as expected.

How We Use Information

Process, confirm, and deliver your orders, and send order or delivery updates.
Respond to questions, requests, and customer service messages.
Handle returns, exchanges, and after-sales support.
Improve our site, product listings, and the overall shopping experience.
Detect and prevent fraud, misuse, or unauthorized activity on the site.
Meet legal, tax, accounting, and record-keeping obligations that apply to us.

How We Share Information

We do not share your information for unrelated purposes. We may share it in the following limited situations:

Service providers. Companies that help us run the store, such as hosting, payment processing, shipping and delivery, email delivery, analytics, and customer support tools, may access information only as needed to perform those services for us.
Delivery partners. Shipping and delivery providers receive the name, address, and contact details needed to deliver your order.
Legal requirements. We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, and property of our customers, our business, or others.

Your Choices and Requests

You can contact us to ask about the information we hold about you, to request a correction, or to ask us to delete information that we are not required to keep. You can also unsubscribe from marketing emails by using the unsubscribe link included in those messages. If you contact us, we may need to verify your request before we act on it.

Data Retention

We keep personal information for as long as needed for the purposes described in this policy, such as completing your order, providing customer service, handling returns, and meeting legal, tax, or accounting requirements. When information is no longer needed, we take steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and organizational measures to protect the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and address the situation.

International Processing

We are based in China and sell to customers in the United States and other locations. Information may be processed in China and in other countries where our service providers operate. Where required, we take steps designed to protect information in line with this policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be posted on this page.

Contact Us

If you have questions about this Privacy Policy or about how your information is handled, please contact us:

Company: Shenzhen Ensiyuan E-commerce Co., Ltd.
Contact person: He Yue
Email: [email protected]
Phone: +86 13631484246
Address: Room 306, No. 640 Longxiang Avenue, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China